Investigating the spatial distribution of public services and measuring residents' satisfaction with the quality of access to them (Case Study: Torbat Heydarieh city)

Zanganeh, Yaghoub; Shahriar, Fatemeh; Zanganeh, Mahdi; Zandi, Rahman

doi:10.22034/jargs.2023.378465.1008

Investigating the spatial distribution of public services and measuring residents' satisfaction with the quality of access to them (Case Study: Torbat Heydarieh city)

Document Type : Original Article

Authors

Yaghoub Zanganeh ¹

Fatemeh Shahriar ²

mahdi zanganeh ²

rahman zandi ³

¹ Department of Geography and Urban and Rural Planning, Faculty of Geography and Environmental Sciences, Hakim Sabzevari University, Sabzevar - Iran

² Department of Geography and Urban Planning, Faculty of Geography and Environmental Sciences, Hakim Sabzevari Sabzevar University, Iran

³ Department of Natural Geography, Faculty of Geographical Sciences and Planning, Isfahan University, Isfahan, Iran

10.22034/jargs.2023.378465.1008

Abstract

Aim: This research aims to investigate the spatial distribution of public services and measure the level of satisfaction of residents with the quality of access to them in Torbat Heydarieh.
Method and data: This research was done using a descriptive-analytical method. The statistical population of the legal area of Tarbiat Heydarieh and the samples were selected using stratified probability sampling. The required data was collected using library and field methods. The collected data was analyzed using descriptive and inferential statistical methods.
Findings: The spatial analysis of the distribution and dispersion of public services based on Moran's index shows that educational services and green spaces are irregular and clustered, health and treatment services are regular, and administrative and commercial uses are scattered. The results of the mean comparison test showed that the overall level of satisfaction of the residents with the quality of public services is greater than the average. The correlation coefficient results between the variable of income level and satisfaction with access to services show a significant positive correlation between the two variables.
Conclusion: The findings of this research underscore the importance of fair distribution of public services in enhancing the quality of life and residential satisfaction of the residents. Planning for equitable distribution, proportional to the number and density of the population in different areas of the city, with a special focus on the underserved areas, is of paramount importance for urban planners and policymakers.
Innovation: This research stands out from similar studies due to its comprehensive approach. In addition to measuring the level of satisfaction of residents by different neighborhoods and the type of services, it also measures and analyzes satisfaction based on income groups. This unique aspect provides a more nuanced understanding of the relationship between public service access and satisfaction, contributing to a more holistic approach to urban planning.

Keywords

Spatial distribution

Access to public services

Satisfaction

Torbat Heydarieh

Subjects

Urban geography, urban planning

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